This policy applies to paid SANSA Credit subscriptions — the Shop plan (₹199 per month, one shop) and the Multi-branch plan (₹499 per month). The free plan and pilot accounts involve no payment, so nothing here applies to them.
You can cancel any time from Settings in the app, or by messaging us from your registered number. Cancellation stops the next renewal. Your subscription stays active until the end of the month you have already paid for, and after that the account moves to the free plan — your ledger is not deleted.
If you are unhappy with your first paid month, tell us within 7 days of that payment and we will refund it in full, no questions asked. This applies once per shop account.
Monthly fees after the first month are generally not refundable for part-used months, because access continues for the full period. Two exceptions: a duplicate or wrongly charged payment, and an extended outage that made the app unusable for several days — in both cases we refund or credit the affected period.
Message us on WhatsApp from your registered number, or email us, with your shop name and the payment date. We acknowledge within 2 working days.
Refunds go back to the original payment method. Payments made through Google Play follow Google's refund process; we will help you raise it.
Cancelling a paid plan does not delete your ledger — you keep free-plan access to it, and you can export reports as PDF before you go. If you want your data removed entirely, ask us and we delete it within 30 days as described in the Privacy Policy.